A better fit.
Returns & exchanges, made clear.
Have your order number and email address ready.
- 30 days
- From receiving your order
- Original condition
- Keep the original packaging
- Return or exchange
- Choose in the existing returns portal
Good to know.
How the return works
Open the returns portal and enter your order number and email address. Select your item and choose a return or exchange. Follow the portal instructions to generate your return code or label and find your drop-off point.
What return options do you offer?
You can return your items for a full refund, exchange them, or opt for a gift card. Just ensure that your return is made within 30 days and that the products are in their original condition.
How long do I have to return my order?
You have 30 days from the date of receipt to return your order, as long as the items are in their original condition.
When will I get my refund?
Once we receive and inspect your returned items, we will process your refund. The money will be credited back to your original payment method within 7-10 working days.
I want to exchange for a different item. Do I need to place a new order?
No, you don’t need to place a new order. You can use our returns portal to exchange your items. Simply follow the steps and select the item you'd like to exchange for.
Can I change my order?
If you need to make changes, please contact us as soon as possible, and we’ll do our best to assist you. If your order has already been processed, we won’t be able to make any changes. You can either place a new order or use our returns portal to exchange your items.
Can I cancel my order?
Please reach out to us as soon as possible if you wish to cancel. If your order has already been processed, we won’t be able to cancel it or refund any shipping or return fees.
Choosing a sneaker or apparel size?
Our Size & Fit guide covers sneakers and apparel. If you need help with your order or the options available in the returns portal, contact Customer Care.