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How Can We Help?
Product & Fit
What are LOCI sneakers made from?
LOCIs Nine trainers are made from recycled plastic bottles, recycled rubber, recycled card and recycled foam and cork insoles and cork midsoles.
Click HERE to see our materials.
How do I clean my LOCI sneakers?
Great news! All of our LOCI trainers are treated making the material waterproof. If you want to clean them you can:
A) Use a warm wet cloth to rub away dirt.
B) Use an old toothbrush and a warm glass of water to lightly brush away the dirt.
C) A combination of both of the above.
* After please place near a radiator or in the sun to air dry.
Are LOCI sneakers true to size?
LOCI shoes are made to EU measurements. The EU sizes are spot on! However, when translated into UK and USA sizes there are some slight adjustments to consider. We'd recommend using our fit guide* Fit guide* when purchasing if you need any assistance.
Do LOCI sneakers fit all shapes of feet?
Our shoes were designed to accommodate a wide range of shapes and sizes. Where we think it's needed we've even added half sizes. Get in touch if you need any sizing assistance or check our fit guide* Fit guide*
Will my LOCIs last?
That's the LOCI promise. We are building things to last. They may be light and comfortable but our techniques are modern. We use technology to do better. For our sneakers our uppers are made of 3D woven fabrics and modern binding techniques, such as seamless 3D weaving technology, to ensure they are built to last. Our sunglasses are tested strenuously to ensure they are up to the most durable of standards. If it's not good enough we'll replace it no questions asked.
Returns & Exchange
How do I return or exchange a product?
Please click here to do a return or exchange. We accept a return or exchange on all unworn LOCIs in the original packaging within 30 days of your order. We will issue a refund to the original form of payment once we receive your order. If there are any issues please email us help@lociwear.com
How long does a refund or exchange take to process?
Please allow 10-14 business days for your refund or exchange to be processed.
How do I make a gift card exchange?
To make a gift card exchange please email us at help@lociwear.com giving us the order number used and we will do all we can to facilitate the request quickly.
Can I return an order that was a gift?
Yes you can. Please follow our standard returns process.
Shipping & Order
Do you ship internationally?
We currently ship to most countries around the world. The full selection will be available when entering your address at checkout. At this time, we do not offer free return shipping on international orders, but we will refund your order on receipt of your shoes.
What shipping methods are available?
The different shipping options will be available for you to select dependent on the country you are shipping your order to.
When will my order ship?
Orders received will be dispatched the following day. Orders placed on Friday or over the weekend will ship on Monday, barring any national holidays.
Can I expedite my order?
We offer express shipping options on every order. Please note that express options to come with a premium. For any queries or assistance please contact us at help@lociwear.com.
How can I track my order?
We will email you a shipping confirmation with your tracking number as soon as your order is sent.
Alternatively use the links here to track your order.
Secured Mail (top right)
How can I change or cancel my order?
Please advise us instantly if there are any changes to your order via help@lociwear.com and we will do all we can to facilitate.
Pre-order Items & Gift Cards
Pre-order details
Most pre-order items will arrive within four weeks. We will usually state a shipping date in the product description. Please be aware that including a pre-order item within an order will delay the entire order. If you would like to receive the in-stock item first, please place two separate orders.
For any confusion on preorders please send an email to help@lociwear.com. We'll be happy to guide and support you.
How do I send a gift card.
Click here to purchase a gift card. Once you have purchased your gift card you can either send the digital card on or contact us at help@lociwear.com so we can help you customise it as you wish to forward.
How can I refer a friend?
Just click here to refer a friend and find more about our give and get offer.
Customer Care & General
What are the customer care hours?
We are available Monday-Friday 9 AM to 5 PM GMT. The best way to contact us is by email so please reach out to us at help@lociwear.com. We do our best to make sure all customers are responded to within 48 hours. Please be patient with us. We are trying!
How can I give a feedback?
We would love to hear from you! Please reach out to us at help@lociwear.com
Company address?
20-22 Wenlock Rd, Hoxton, London N1 7GU
Where do we manufacture?
We do not have a preference. We source from all over the world. A number of our prdoducts are sourced from factories in China but we also have products sourced from Portugal and other European destinations. We look for the balance of quality and ethics, with a real push for sustainability. All of our manufacturing partners have certificates showing that they adhere to the same eco-human, sustainable standards that we hold dear.
Right now we currently source in China, South Korea, Portugal and Spain.
Are LOCI sustainable?
How sustainable is any sneaker? Well traditionally sneakers have been made from leather, plastic or rubber. There are no hard and fast definitions on exactly what makes any sneaker sustainable, green or eco-friendly, but efforts are recognised when we use recycled materials, like PET (plastic and rubber), biodegradable materials (that can blend back into the earth) or renewable materials, like bamboo, cotton and cork (which can be manufactured or generated quickly enough to keep pace with how fast they are used up). We will continue to do our best to live by the above rules - knowing we are by no means perfect.
Are LOCI vegan?
True vegan shoes are made without the use of animal byproducts or materials. That includes leather, suede, wool, shearling, silk or fur. At LØCI we believe in using both natural and synthetic fabrics. We have used Merino wool in our Eight sneakers because of its amazing natural properties (hypoallergenic, thermoregulating, anti odor, antimicrobial, easy to wash and elastic properties).
